Refund policy

RETURN POLICY

I do not accept returns, unless there was damage to your package. Please submit a contact form if you received a damaged parcel or email me at hannahcondonstudio@gmail.com within 5 days of receiving your damaged package

WHAT IF MY ORDER WAS LOST/STOLEN/ DAMAGED IN TRANSIT?

I am not liable for mishandling or failed delivery by the shipping service. I work hard on my end to make sure that your order is packaged in such a way that it arrives safely. Please remember that I have no control over how your package is treated once it leaves my hands, and be kind when reaching out.

If your items were damaged: Please submit a contact form if you received a damaged parcel or email me at hannahcondonstudio@gmail.com within 5 days of receiving your package. I handle these on a case by case basis. Often times we can fix many issues with simple trouble shooting - bends in a print can be flattened or ironed out, for instance. You may be asked to file a claim with the shipping service. 

If a replacement is sent to the customer, the customer is responsible for the shipping cost for the replacement item.

If your items were lost/stolen/marked as delivered but are missing: If your item is marked as “delivered” but is missing from your doorstep, please check your shipping address that you submitted in your original order and make sure it was correct. I am unable to replace prints for free if the shipping address was incorrect. If the address was incorrect and the package was undelivered, they are occasionally sent back to the studio. If this is the case I can forward it on to your correct address, though you will be responsible for additional shipping costs. 

If the address is correct and you believe the package to be lost or stolen, you must contact the shipping service personally. I am not responsible for lost or stolen packages, and I cannot replace lost or stolen packages for free.

I am unable to replace for free any items that were damaged after delivery.